Frequently Asked Questions

I’m experiencing difficulties placing an online order and checking out

Please contact us on 01785 712217, we will be able to create a voucher sale over the phone and process payment.

How do I print my email voucher?

Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the print specification of your printer.

What delivery and postal options do I have?

Gift Vouchers can be emailed free of charge.
Can be mailed 1st class in a gift wallet for £5.95.
Can be mailed 1st class signed for in a gift wallet for £8.45.

Can I have a VAT receipt for my purchase?

You will receive a VAT receipt as part of your order confirmation, in the event you need something more specific please contact us.

I’ve received my voucher and there is a mistake on it, can I get it amended?

Yes please do contact us on 01785 712217, we can amend or re-issue a voucher.

I’ve lost my voucher, can I still make a booking?

Vouchers can be retrieved from the system and re-issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.

Can I extend or refund my voucher?

Vouchers cannot be refunded and are non-transferrable this includes any extensions of vouchers.

I have only part used my voucher, can I carry forward the balance?

Experience vouchers are for a single transaction, monetary vouchers can be part redeemed, the balance will be carried forward to use at a later date within voucher validity period.

How do I redeem my voucher?

Prior booking is essential and can be achieved by contacting us on the following number 01785 712217 or direct using our websites.